Maryland Workforce Association Training

Course Details

1. Workforce Rookie

Gain essential knowledge and confidence with this fast-paced, interactive training and start building your foundation for a successful career.

What you’ll learn

• Labor Market Intelligence: Receive a comprehensive overview of LMI to inform successful job matching and business services.
• Business Services Insight: Learn how to act as a vital link to success for both job seekers and employers.
• Performance Metrics: Unpack the key elements of workforce performance and how they affect program success.
• Teamwork and Communication: Discover strategies for effective collaboration and communication within workforce teams.
• Foundational Knowledge: Delve into the history of workforce development, understand the evolution from WIA to WIOA, and gain insight into the policy layers and programs.
• Customer Service: Integrate extreme customer service practices to tie all skills together and enhance service delivery.

2.Compassionate Workforce Practices: Trauma Informed Care & Resilience Training

This two-part series equips workforce professionals with the tools to deliver empowered, compassionate service.

What you’ll learn

• In session one you’ll cover the essentials of trauma-informed engagement to strengthen your case management practices
• In session two you’ll build resilience strategies to support both yourself and your participants

3. NAWDP 5 Core Competency Training

Achieve industry recognition by mastering the core competencies. This is a NAWDP approved training course for CWDP certification.

What you’ll learn:

The 5 core competencies:

• Customer Service Methodology: Deliver exceptional service to diverse groups.
• Principles of Communication: Build effective writing, listening, and communication skills.
• Labor Market Information & Intelligence: Apply practical labor market insights.
• Workforce Development Structure: Understand policies and programs.
• Diversity in Workforce Development: Effectively navigate and communicate with the diverse communities we serve.

Upon successful completion of all competency quizzes with 80% or higher pass rate you will be issued a certificate to apply for your certification.