|Looking for tips and techniques to improve customer service and satisfaction?|
|Don’t miss this opportunity to learn the art of compelling customer service!|
Customer Service is more than a buyer – seller relationship. It is how we differentiate ourselves from the competition, how we build loyal and ongoing relationships, how we expand our reputation, and how we take satisfaction in our work well done. Customer Service is about powerful strategies to change behaviors and attitudes into the “art of service.” Join these Customer Service Strategists to hear how to build a consistent system of service excellence which respects both the wide spectrum of providers and receivers. Questions? or to order for multiple individuals on a single purchase order, call 321-205-1590 for assistance. Quantity discounts available!
On February 21st, 2008, three nationally recognized speakers will present on the following topics:
|Delivering Customer Satisfying Services – $25.00||Log in Here|
|10:00 – 11:30 (est)||
Sal Adamski – Bio
The One Stop’s organizational philosophy of customer service will result in whether they meet their performance levels or not. Customer satisfying services must go beyond just delivering good customer service. This workshop will help you understand the difference between delivering customer service and delivering customer satisfying services, will enable you to identify the needs and expectations of the business customer, and also how to prioritize services to increase customer satisfaction.
|Serving Your Customers
When You Really Don’t Feel Like It – $25.00
|Log in Here|
|12:30 – 2:00 (est)||
Silver Rose – Bio
In today’s fast-paced workplace and with reduced resources, it’s easy to become so stressed that concern for customers gets placed on the back burner—sometimes WAY back. This often causes customers to escalate their demands, leaving us to feel guilty, defiant, and fatigued. In this program, you will explore how actively practicing customer appreciation allows you to create a personal work environment that feeds your needs. You will see how putting in place some simple tools and techniques will result in feeling good about yourself. The results will be increased patience, less stress and a decrease in negative feedback. You will find that customer appreciation is good for your organization but it’s even better for you!
|Teaching the Foundations of Customer Service – $25.00||Log in Here|
|3:00 – 4:30 (est)||
Tim Morgan – Bio
Customer service training can be delivered in many different ways based on your audience. Most organizations develop their customer service training based on their existing customer base and their overall customer service philosophy, so providing your job seekers with customer service training can present some unique challenges and opportunities. Although you may not be able to prepare every job seeker to successfully deliver customer service as an employer prescribes, you can be successful in providing each job seeker with a foundation of the core principles and awareness of how customer service is essential for success in the workplace. This workshop will discuss questions that need to be asked prior to creating and delivering customer service training for your job seekers, and provide you with the answers to those questions.
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