WIOA! I think we have all heard that term a few times! But what does that mean to each of us in the Workforce Field? Let’s take a look at the three hallmarks of excellence for WIOA and briefly dig down into each one.
*WIOA’S THREE HALLMARKS OF EXCELLENCE
- The needs of businesses and workers drive workforce solutions and local boards are accountable to communities in which they are located
- One-Stop Centers (or American Job Centers) provide excellent customer service to jobseekers and employers and focus on continuous improvement
- The workforce system supports strong regional economies and plays an active role in community and workforce development
These are all very forward thinking statements and as workforce professionals we should understand each statement at it’s very core.
- The needs of businesses and workers drive workforce solutions and local boards are accountable to communities in which they are located. Do you know what businesses and industries are prevalent in your community? Are your career seekers prepared to work in those industries? As workforce professionals we should all be inherently aware of what our communities have to offer. It is our role to train those career seekers to step into those fields with confidence and the needed skills to get started. Local boards must work within the communities they serve to ensure that there is a quality workforce at the ready.
- One-Stop Centers (or American Job Centers) provide excellent customer service to career seekers and employers and focus on continuous improvement. Customer service is key to serving our “customers”. Who are our customers? Not just the job seeker. Those needing assistance with career pathways are certainly a priority, but let’s not forget about the employers in our community. Do the employers in your region know what services you offer? Do you have a business contact that regularly visits new employers in the area to alert them to services that you can provide? Are staff advised of any new employers in the area and what their needs are? Job Training is a two-way street with the centers working hand in hand with employers to fill those positions with quality staff.
- The workforce system supports strong regional economies and plays an active role in community and workforce development. Just how is this done? One way is by partnering with local community colleges, apprenticeship programs, and client assistance programs to provide additional training resources and aid to career seekers. By working in tandem with these organizations and others, the workforce system helps to create quality staff and subsequently builds strong regional economies.
More than just the WIOA government regulations, the local workforce system is a collaboration of local workforce professionals, employers in the community, and community organizations working to provide quality staff to support the local economy. The “Hallmark of Excellence” is each Workforce Professional working together to make the system great.
Referenced information and additional resources:
* https://www.doleta.gov/wioa/ US Department of Labor – WIOA website
http://www.urban.org/research/publication/understanding-local-workforce-systems Understanding The Local Workforce System